Shipping, Return and Refund Policy

Shipping

All orders takes from 10 to maximum 25 days to be delivered

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound

15-Day Return Period: We are committed to ensuring you love your purchase. If for any reason you are not completely satisfied, we offer a return policy that allows you to send back your purchase within 15 days from the date you received it.

Return Address: Please send all returns to "1 Ashthorpe, BT47 2DH, Londonderry, United Kingdom".

Return Shipping Costs and label: Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service to ensure your return reaches us.

Eligibility for Returns To qualify for a return, your item must:

• Be in the same condition as when you received it.
• Be unworn or unused, with all original tags attached.
• Be in its original packaging.
• Include the receipt or proof of purchase.

Non-Returnable Items Some items cannot be returned, including:

• Perishable goods (e.g., food, flowers)
• Customized products (e.g., special orders, personalized items)
• Personal care goods (e.g., beauty products)
• Under wares. 
• Hazardous materials, flammable liquids, or gases
• Gift cards If you have questions about a specific item, please contact us before making your purchase.

Initiating a Return: To initiate a return , please Contact us at follahuk@gmail.com with your order number and wait for our response. We will provide detailed instructions.

Refunds:

Once we receive and inspect your return, we will notify you about the status of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note, it may take some time for your bank or credit card provider to post the refund.

Late or Missing Refunds:

If you haven’t received a refund within 15 business days of approval, please contact us at follahuk@gmail.com.

Damages and Issues:

Upon receiving your order, please inspect the items immediately. If you find any defects, damages, or if the wrong item was sent, contact us right away at follahuk@gmail.com. We aim to resolve any issues promptly.

Exchanges:

We do not offer exchanges at this time. For an alternative item, please return your current item and place a new order.

European Union 14-Day Cooling-Off Period For customers within the European Union, you have the right to cancel and return your order within 14 days, for any reason and without justification, under the same conditions mentioned above.

For any questions regarding our Return and Refund Policy, please reach out to us. We’re here to help! follahuk@gmail.com